Privacy policy

1. Introduction

Neduva.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crowdfunding platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Payment information (processed by third-party payment processors)
• Donation details and preferences
• Account credentials if you create an account
• Comments and messages you post on campaigns

3. How We Use Your Information

We use the information we collect to:

• Process and facilitate donations
• Send donation receipts and confirmations
• Communicate with you about your donations or account
• Improve our services and user experience
• Comply with legal obligations

4. Email Communications and Spam Policy

We do not send spam emails. We only send emails that are necessary for the operation of our service, including:

• Donation receipts and confirmations
• Account-related notifications (password resets, security alerts)
• Responses to your inquiries or support requests
• Important service updates or changes to our terms

We do not sell, rent, or share your email address with third parties for marketing purposes. You can opt out of non-essential emails at any time by contacting us or using the unsubscribe link in our emails (where applicable).

5. Campaign Privacy Tiers

Campaign organizers can select from three privacy tiers that determine how donor information is handled:

The privacy tier selected by each campaign determines what information campaign managers can access. Your anonymous donation preference is always respected regardless of the privacy tier.

Learn more about campaign privacy settings

6. Information Sharing with Campaign Managers

Based on the privacy tier selected by each campaign, campaign managers may have access to certain donor information:

• Privacy Mode 1: Managers can see all donation details including your name, email, phone, and address (unless you donate anonymously).
• Privacy Mode 2: Managers can see your email and phone number, but search engines cannot index the campaign.
• Privacy Mode 3: Managers cannot see your phone number or email (these are masked). If you donate anonymously, managers cannot see your name.

We share this information only as necessary to facilitate the campaign and in accordance with the selected privacy tier. Campaign managers are responsible for handling your information in accordance with their own privacy practices and applicable laws.

7. Payment Information

Payment information is processed by third-party payment processors (such as Stripe, Cardknox, etc.). We do not store your full credit card information on our servers. Payment processors have their own privacy policies governing the use of your payment information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of certain communications
• Donate anonymously (your name will not be displayed publicly)

10. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform, analyze usage patterns, and provide security features. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.